| 910-762-6882 |
What is a bon bon?

The direct translation of bon bon from French is goody-goody. They sure got that right! The French use the word “bon bon” for all types of candy, but our use of the term “bon bon” refers to a specific culinary definition: a sweet dough or confection that is rolled into a ball and dipped in chocolate.

Is a bon bon different from a truffle?

Yes, it is! We think of bon bons and truffles as “cousins” on the chocolate family tree. Truffles are usually made by starting with a chocolate base such as a chocolate ganache or a chocolate shell. Bon bons are not chocolate-based; instead they are sweet confections that could stand alone (like a coconut ball), but are dipped in chocolate as a final touch.

What is the shelf life of your products?

Shelf life refers to the length of time the product will remain fresh after you receive the product. All South ‘n France Bon Bons should be stored in the refrigerator or freezer until ready to enjoy. You can eat them cold or bring them to room temperature before indulging. Bon bons will stay fresh in the refrigerator for up to 4 weeks after you receive them. You can freeze bon bons for up to 4 months, as long as they remain sealed. It is okay to keep bon bons at room temperature (ideally, 67-70 degrees Fahrenheit) for up to several hours.

How long will the bon bons stay fresh?

All South ‘n France Bon Bons should be stored in the refrigerator or freezer until ready to enjoy. You can eat them cold or bring them to room temperature before indulging. Bon bons will stay fresh in the refrigerator for up to 4 weeks after you receive them. You can freeze bon bons for up to 4 months, as long as they remain sealed.

Why do the bon bons have to be refrigerated?

South 'n France does not use additives or preservatives in our artisanally-made bon bons. To keep them tasting fresh and looking their best, they require cold temperatures. It is perfectly fine to keep South 'n France bon bons at room temperature (on your nightstand or next to your fainting couch) for hours at a time, but to keep them fresh the longest, we recommend refrigerating them in an airtight container for up to four weeks or freezing them in an airtight container for up to four months.

Won’t the bon bons melt if you ship them?

No. We ship throughout the Continental United States, and we guarantee that our bon bons will arrive in satisfactory condition with 2-3 Day Fed Ex shipping. Each order of bon bons is shipped frozen with high-quality, long-lasting frozen gel packs nestled on top. In warmer months, we use insulated pouches or Styrofoam coolers to help keep the bon bons cool. Upon receipt, we recommend putting the bon bons in the fridge or freezer immediately to return them to their proper resting temperature.

How do you package and ship the bon bons?

To ensure that your bon bon order arrives at its freshest, we use the highest quality insulated shipping materials and frozen gel packs. Your bon bons will be delivered to you via FedEx in a box marked "Temperature Sensitive Product". Inside the box, the bon bons will be nestled in a reflective foil envelope and/or a reusable insulated foam cooler with a re-usable no-sweat gel ice pak on top. Love the environment by saving and reusing the foil envelopes, cooler and gel ice pak once you've devoured all of your gourmet chocolate bon bons. They're ideal for picnics, tailgate parties, and more!

When will you ship my bon bons?

Orders placed at the beginning of the week are shipped immediately. If you place an order at the end of the week, we may not ship until the Monday of the following week. South 'n France created this shipping policy to ensure that your bon bons are not left sitting in a FedEx warehouse over the weekend. We want you to enjoy our product at its freshest. If you are placing an end of the week or rush order, and have additional questions or concerns, please contact South 'n France by phone: 910-762-6882.

Can the bon bons melt during shipping?

We ship our bon bons frozen, so that by the time they reach you, they have reached a cool, perfectly delicious room temperature (provided you follow our 2-3 Day FedEx Shipping recommendations outlined below). You can eat them immediately upon receipt or refrigerate them for later.

Our hand-dipped chocolate products contain no additives or preservatives, so we recommend 2-3 day shipping. We guarantee our product will arrive fresh and in great condition with a 2-Day transit time. In colder temperatures, a 3-day shipping time should also be satisfactory. If you live further than a 3-day transit time and choose the FedEx Ground options, please order at your own risk.

What are my shipping options?

We ship exclusively via FedEx within the continental United States. We offer three shipping options: FedEx Ground, FedEx 2nd Day Air, and FedEx Next Day Air. [Next Day Air orders must be placed by phone - please call us at 910-762-6882]

Look for the state you are shipping to below in order to determine which shipping method to choose. We guarantee our product will arrive fresh and in great condition with a 2-Day transit time. In colder temperatures, a 3-day shipping time should also be satisfactory. If you live further than a 3-day transit time and the FedEx Ground options, please do so at your own risk.

FedEx Ground will arrive in 1-2 days to: AL, AR, CT, DE, FL, GA, IL, IN, KY, MA, MD, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT and WV.

FedEx Ground will arrive in 2-3 days to: IA, KS, LA, ME, upstate NY, and OK.

For all other states, choose FedEx 2nd Day Air or FedEx Next Day Air.

Can I mix and match bon bon flavors in my order?

Yes, of course! Our shopping cart is designed to allow you to create a custom assortment of bon bons. We’ll also take your custom order by phone, 910-762-6882 Monday through Saturday from 9am to 6pm EST.

How do you choose your delicious flavors?

Developing our flavors has been an adventure! Peanut Buttah, which was the inspiration to start South 'n France, is our "original recipe" and is actually an old family recipe. Fudge Brownie and Chocolate Chip Cookie Dough were created for the launch of the company at the Carolina Chocolate Festival.Coconut was the next one to be added.During our second year in business, we started our New Year, New Flavor parties where we invite our customers to try about half-a-dozen contending flavors. It was a tie between Pistachio and Cookies ‘n Crème so we decided to add them both!In 2008, to celebrate our third year in business, we held our second annual New Year, New Flavor party with five contending flavors. Café au Lait was the run-away favorite. This flavor was inspired by our discovery or a pure coffee extract made by a micro processor here in North Carolina that was so aromatic and savory we knew we just had to use it in a bon bon!

Are descriptions of the bon bons included in my purchase?

Yes, all of our bon bon products are shipped with a flavor legend. Match the color on the legend to the color of the foil so you’ll know which bon bon you are eating.

How long does it take to make a bon bon?

We’ve yet to determine how long it takes to make a single bon bon, but we know that it is a long time. For example, take our fudge brownie bon bon: First, we bake individual batches of dark chocolate fudge brownies and then crumble them into fine pieces; we then make individual batches of chocolate fudge and fold them into the brownies. We mix this into a dough, roll the dough into individual bon bons, chill the dough, dip the dough into melted chocolate and then chill the bon bons again. You can try this at home, but be prepared to take the day off! It will take you approximately six hours to make your first batch of bon bons.

Why do you make and dip everything by hand? Isn't there a faster way?

We make our bon bons in small batches and dip each one individually, by hand, because we think that’s what makes them taste so good. No two bon bons are exactly alike; the slight variations in size and shape are another indicator that our bon bons are the real thing—made entirely by hand!

Why don’t you cover the “hole” in each bon bon?

Hand-dipped chocolates are a rarity these days because they are so labor-intensive. Most truffles and chocolates are coated by machine on a conveyor belt. That little hole in the bon bon is actually a status symbol. It’s your proof that the bon bon was indeed made and dipped by hand. The hole shows where the dipping needle was inserted into the bon bon.

Are there raw eggs in your Chocolate Chip Cookie Dough Bon Bons?

No. There are no raw eggs in any of our products.

I’m a vegetarian. Can I enjoy your bon bons?

It depends on what kind of a vegetarian you are. South 'n France does not use any gelatin in our products. All of our bon bons are ovo-lacto-vegetarian friendly (for vegetarians who eat dairy products and eggs). Six of our bon bon flavors are lacto-vegetarian friendly (they do not contain eggs). The exception is our Fudge Brownie Bon Bon; eggs were baked into the brownies used to make our Fudge Brownie filling. We are unable to accommodate strict vegans as our products do contain refined sugars.

I am allergic to nuts. Can I enjoy your other products?

We make every effort to ensure that our bon bon flavors do not come into contact with our nut-flavored bon bons (Peanut Buttah, Pistachio) or the chocolate used to dip them. However, because all of our bon bons are made in the same facility, there is a slight possibility that any flavor could contain trace elements of nuts. If you are allergic to nuts or nut products, we recommend that you resist the temptation to try our delicious bon bons, and that you instead indulge in sweets from a company that can guarantee no adverse effects for nut allergy sufferers.

I am gluten intolerant. Can I still enjoy South 'n France bon bons?

Four of our delectable flavors: Café au Lait, Coconut, Peanut Buttah, and Pistachio are completely and deliciously gluten-free so you can enjoy them to your heart's content! Other South 'n France products may contain gluten.

Can you send me a holiday catalog?

Sure! Enter your name and address on our Contact Us page and we’ll send you just one catalog per year — our holiday mailing. Include your email address, and we’ll send you a monthly newsletter with special offers too.

What is your return policy?

If you are unsatisfied in any way with any of our bon bons, please contact us; we will do anything we can to make your experience with South ‘n France a pleasant one!

Back to Top